Frequently Asked Questions >
GENERAL QUESTIONS ABOUT FREELAP
To know the price of Freelap products in your currency, and to find your Freelap dealer, go to the contact page.
If there is no dealer in your country, please contact the head office (by email contact@freelap.ch / phone +41 32 861 52 42 / or via our social networks) and we will process your request as soon as possible .
MyFreelap app is 100% FREE.
Freelap timing systems have mainly been designed for track and field, ski, swimming and MTB. However, the Freelap timing system is perfectly versatile and adapted to almost all sports for which time is an important issue. For any questions about the use of the Freelap system for your sport and about the choice of Freelap products to use, do not hesitate to contact your dealer (find your dealer on the contact page) or Freelap SA head office (by email contact@freelap.ch / phone +41 32 861 52 42 / or via social networks). We will be happy to answer all your questions and support you.
For both !
For coaches: Ability to time several athletes simultaneously – live data and later consultations.
For athletes training alone: Ability to use a connected watch, and earpieces, to receive live data throughout their training. Live data and later consultations (and ability to share the results with your coach!)
YES ! Thanks to MyFreelap app, you can easily time several athletes simultaneously, or in a row creating Team Workouts.
The “Roster Timing Method” lets you easily and quickly time a big group of athletes in a row (on 1 or 2 lanes). The data is associated with the athletes according to the order of passage mentioned in the start list. In this case athletes can use the same chip.
Freelap products are guaranteed for 2 years.
For SAV service, please contact your Freelap dealer, or the head office (by email contact@freelap.ch / phone +41 32 861 52 42 / or via social networks).
FREELAP PRODUCTS
Find all information about your Freelap device on its instruction for use.
Download the instruction for use of your Freelap devices from our page instructions for use.
– The FxChip is the standard transponder, it does not have the Bluetooth function. It must be used in combination with the Relay Coach BLE. The FxChip sends the timing data via radio transmission to the Relay Coach BLE. It is the Relay Coach BLE which transmits the data via Bluetooth on your mobile device.
– The FxChip BLE has the Bluetooth function. It is therefore unnecessary to use a Relay Coach BLE. Your FxChip BLE transponder directly transmits timing data via Bluetooth to your mobile device.
The ID is written is the front of the chip (2 letters – 4 digits).
The Tx Junior Pro and Tx Track Pro are both versatile transmitters that can be set up as a start, an intermediate and an finish transmitter.
The main difference is the detection field:
– Tx Junior Pro: detection field of a radius of 1.5m
– Tx Track Pro: detection field of 3.5m on each side.
– The Tx Junior Pro is recommended for timing sports in which the athlete moves on foot and can pass fairly close to the transmitter (such as track and field, agility and speed training etc …).
– The Tx Track Pro is recommended for timing sports in which the athlete does not move on foot (such as ski, MTB, etc…).
Please read the instruction for use of your Freelap device from our page instructions for use.
CONFIGURATIONS
Find examples of configuration for your sport, as well as all the steps of use and instructions on our complet guide by sports !
• General Questions
Find examples of configuration for your sport (where to place your transmitters) on our complet guide by sports !
Your course must contain a maximum of 11 transmitters.
Of course, if you time several athletes on adjacent lanes you can place more transmitters on the track! Just verify that each transponder does not cross more than 11 transmitters.
For swimming, the transmitters are placed at the ends of the water line, so 2 transmitters maximum.
Minimum 10 meters / 0,7 seconde between 2 transmitters.
Find how to attach your chip for your sport on our complet guide by sports !
To ensure the perfect reception of the data, place your mobile device:
– After the FINISH transmitter (between 5m and 50m from the FINISH transmitter)
– At a height of 1 meter from the ground (in your hands keeping the hands low / or lay it on a 1m high support)
// If the athlete is using a smartwatch or is keeping his smartphone in his pocket: it’s ok.
Your timing data is transmitted and displayed instantly each time you pass a FINISH transmitter.
• By Sport
QUICK ACCESS – click on the desired product in the list above –
• TRACK AND FIELD
Find examples of configuration for track and field, as well as all the steps of use and instructions on our complet track and field guide !
1 / Place your Tx Junior Pro transmitter with the code “START” on the ground, on the side of the track (less than 1.5m from the athlete’s passage, so that the athlete’s transponder passes into the transmitter detection field), on the START LINE.
2 / Then, in the same way, place your Tx Junior Pro with the code “FINISH” on the FINISH LINE
/! \ To make a correct and accurate start, we recommend to start (to start running) at least 5m before the START transmitter.
> Check our Complete Track and Field Guide.
1 / Place your Tx Touch Pro transmitter on the ground on the START LINE
2 / Place your Tx Junior Pro transmitter with the code “FINISH” on the ground:
– on the side of the track (less than 1.5m from the athlete’s passage, so that the athlete’s transponder passes into the transmitter detection field).
– 80cm AFTER the desired distance (because the transponder will detect the magnetic field of the transmitter 80cm before its actual position).
> Check our Complete Track and Field Guide.
– For flying start: NO
1 / Place your Tx Junior Pro transmitter with the code “START” on the ground, on the side of the track (less than 1.5m from the athlete’s passage, so that the athlete’s transponder passes into the transmitter detection field), on the START LINE.
2 / Then, in the same way, place your Tx Junior Pro with the code “FINISH” on the FINISH LINE
/! \ To make a correct and accurate start, we recommend to start (to start running) at least 5m before the start transmitter. Otherwise it can result in inaccuracies.
– For start block: YES
1 / Place your Tx Touch Pro transmitter on the ground on the START LINE
2 / Place your Tx Junior Pro transmitter with the code “FINISH” on the ground:
– on the side of the track (less than 1.5m from the athlete’s passage, so that the athlete’s transponder passes into the transmitter detection field).
– 80cm AFTER the desired distance (because the transponder will detect the magnetic field of the transmitter 80cm before its actual position).
> Check our Complete Track and Field Guide.
Thanks to Freelap you can easily time several athletes simultaneously on adjacent lanes.
> Check our Complete Track and Field Guide.
• SWIMMING
Find examples of configuration for swimming, as well as all the steps of use and instructions on our complet swimming guide !
– Place the Tx H2O Pro on the starting block (or on the ground at the end of the water line).
– The transmitter has a detection field of 2.5m, it must be placed as follows:
– This transmitter has the shape of an arrow. Place the transmitter at the end of the water line, pointing the tip of the arrow in the direction of the water line.
– Place it at a maximum distance of 2.5m from the water (so that the swimmer’s transponder crosses the detection field).
In a 50m swimming pool, you can obtain split times over 50m by placing 2 transmitters (1 transmitter at each end of the swimmer’s water line).
In your MyFreelap Workout, in data section, you will get your data over the 50m.
> Detailed and illustrated examples
In a 25m swimming pool, you can obtain split times over 50m by placing 1 transmitter only on the starting block (the athlete swims 25m up and 25 back – split, 50m).
In your MyFreelap Workout, in data section, you will get your data over the 50m.
> Detailed and illustrated examples
The Tx H2O Pro only covers one swimming lane. You can time several swimming lanes by placing Tx H2O Pro transmitters at the edge of each water line.
> Detailed and illustrated examples
• SKI
Find examples of configuration for ski as well as all the steps of use and instructions on our complet ski guide !
Find examples of configuration for ski on our complet ski guide .
> The CxUnit + CxFlag are used for fast disciplines (Super G, Downhill). Also if you want a larger detection field (6.5m). Accuracy is also better +/- 0.001s
> This transmitter, specially designed for ski, offers 2 detection modes:
- Tx mode (detection by permanent magnetic field triggered by the transponder):
– Your CxUnit transmits continuously, and has an autonomy of 24 hours. The accuracy of this mode is +/- 0.001s
– Tx mode is recommended for disciplines in which several athletes are skiing simultaneously (eg ski cross, boardercross, etc.)
- Cx mode (magnetic field detection triggered when the athlete crosses the infrared beam):
– Thanks to its beam, the Cx mode offers a higher accuracy than the Tx mode: +/- 0.001s. It has an autonomy of 60 hours.
– Cx mode is recommended for disciplines in which only one skier is skiing at a time (eg alpine ski).
To time 2 skiers in a face-to-face race you must use the Freelap “Dual Slalom” product. For any information about this product, please contact our sales department: by email: contact@freelap.ch / by phone +41 32 861 52 42 / or via social networks.
• MTB
Find examples of configuration for MTB, as well as all the steps of use and instructions on our complet MTB guide !
Place your Tx Track Pro coded “START” on the ground on the start line.
The transmitter has a detection field of 3.5m, it must be placed as follows:
– This transmitter has the shape of an arrow. Place the transmitter on the side of the track,
pointing the front of the arrow toward the track. The direction of the arrow indicates an
imaginary line of passage.
– Place the transmitter on the side of the track, at less than 3.5m of the athlete’s passage
(so that the transponder of the athlete crosses the detection field).
– Then, in the same way, place your Tx Track Pro coded “LAP” at the desired distance.
– Finally, place your Tx Track Pro coded “FINISH” on the finish line.
– In your MyFreelap workout in data section, you will get your data over the whole tour.
Click on it to see the detail of the LAPs and get your data over the first part (L1) and the last
part (L2).
– You can add more Tx Track Pro coded «LAP» between the «START» and the «FINISH»
transmitters to get more intermediate times ( 11 transmitters on your track max.)
– Yes, you can time as many athletes as you want, simultaneously. Just make sure that
every athlete crosses the detection field of each transmitter.
> Detailed and illustrated examples
– To get your LAP times in a loop system, only 1 Tx Track Pro transmitter with the code “FINISH” is enough.
– To take the start, stay 5 seconds minimum in the transmitter detection field and then start the race.
– In your MyFreelap workout in data section, you will get your data over the whole tour.
> Detailed and illustrated examples
MYFREELAP
Find all the information, key features and steps of use in our complet MyFreelap guide.
MyFreelap app is easy to use. Find all the info you may need in our MyFreelap complete guide.
• MyFreelap app is compatible with IOS and Android mobile devices (smartphones, tablets):
– Minimum iOS version support from iOS 13.0
– Minimum Android version support from OS version 6 (Marshmallow)
• Compatible smartwatches:
– Apple watch: Watch OS version – 5.1 and greater
– Android Wear OS: Android wear version – 2.0 and greater
– Samsung Gear: Wear version – 3.0 and greater.
From your mobile device, go to your app store, search “MyFreelap” in the search bar and click on “Install” / Or download it from our download page.
Then open it and click on “Create an account”.
To create an account, go to www.myfreelap.com, click on “Create an account” and let’s go !
To access your MyFreelap account go to the Sign in page.
No. You can create a Workout from your web account on a computer, but to start receiving data you must use MyFreelap app on your mobile device.
Yes. Only the Bluetooth function is required for receiving your timing data.
From your MyFreelap app or web account: From the main menu, click on “Settings” and then on “Profile“.
From your MyFreelap app or web account: From the main menu, click on “Settings” and then on “General Settings“.
From your MyFreelap app or web account: From the main menu, click on “Settings” and then on “My Freelap Chips“. Select the type of chips you use and add it manually or detect it via Bluetooth.
Teams section lets you create Teams, and so start lists, to time several athletes.
From the main menu, click on “Teams”. Create Teams, and when creating a new Workout, select the Team you want to automatically create the start list.
> Find all information about Teams on our detailed documentation.
> Check our Teams – Tutorial Video
“MyFreelap Relations” lets you connect to other MyFreelap users to share Exercises and Workout data with them!
> Find all information about MyFreelap Relations on our detailed documentation.
Exercises let you easily:
– Choose your timing mode (Standard or Roster)
– Enter distance(s) to get distance and speed data
– Choose the data you want to display
From the main bottom menu, click on “Exercises”.
> Find all information about Exercises on our detailed documentation.
> Check our Exercises – Tutorial Video
Find the details about Standard Ranking and Best Loop Ranking on our complete documentation about ranking.
– Standard timing (the most used): 1 athlete = 1 chip. The data is associated to the athlete with the chip ID.
– Roster timing (mostly used by big teams training in a row respecting an order of passage): The data is associated with the athlete according to the order of passage mentioned in the athletes list. Athletes can use the same chip. /!\ Full screen mode and Ranking features are not available in Roster timing mode for the moment.
The default timing method is Standard timing. To use Roster timing, you must first create a Team and create an Exercise set on Roster timing. Finally, when creating your Workout, select the Team and the Exercise concerned.
From MyFreelap app or web account: From the main menu click on “Workouts”.
Click on , and set up your Workout by filling the form.
/!\ You can create a Workout from your web account but you must use the app to start receiving data.
To start a Workout and so start receiving data, you must use MyFreelap app. Click on the Workout you want to start (or create a new Workout). Make your Freelap timing system is correctly set up (Attach the chips to the athletes / turn on and place your transmitter).
Click on to start the reception of the data.
From the Live screen of the Workout, click on at the top-right, and then on “Full screen”.
From the Live screen of your Workout, click on the “Ranking” tab.
By default, data is recorded in one round “ROUND1”.
Click on “Create a new round” to create and automatically start a new round “ROUND2”.
From the Live screen of your Workout, click on at the top-right to stop data reception.
To resume the reception of the data, click on the Workout and then on . In the Live screen will be displayed only the new data you will receive, but don’t worry, previous data are saved in the data table of the Workout.
Data is automatically saved locally on your MyFreelap app.
• If you have Internet during the Workout (Online Workout): the data is automatically synchronized to your MyFreelap web account.
• If you do not have Internet during the Workout (Offline Workout):
This icon appears in the overview of your Workout. As soon as you have an internet connection, click on it to synchronize your Workout data to your MyFreelap web account.
LAP times are displayed in the data table of your Workout (total of all intermediate times of the LAP, the number of intermediate times is indicated in parenthesis). Click on the LAP line to see the details of the intermediate times of the LAP.
– From the Live screen: Click on the “ID” tab, then click on the tab of the athlete you want.
– From the Workout screen: Click on the “Data” tab, and then from the dropdown field “All” on the top-right of the data table, select the desired athlete to display only his data.
To manually delete a time you can:
• Press 3 seconds on the LAP line of the time you want to delete
• or select the time(s) you want to delete from the top-right menu > Delete > Delete time(s).
(Available only from the Workout screen – unavailable during the Live)
Download the advanced data to display the min. avg and max. Heart Rate for each LAP, and display the detailed Chart of the Workout.
• Once the Workout is finished, stop your FxSwim (press the central button for 2s), then remove your Swim Belt to stop sending the Heart Rate.
• Press 3 short presses on the FxSwim central button.
• From the app: Enter your Workout > Click at the top right > Click “Download”.
Note: This feature is available only if you have created the Workout (not available if it is a shared Workout of which you are not the admin).
Click on a Workout. Click on (or on from the web version). Click on “Export” and click on the desired format (.csv ou . pdf). The file is automatically downloaded on your computer / mobile device.
To avoid any issue with the .csv export format, please ensure that both the MyFreelap account, the device from which you are exporting, and the device from which you are opening your file, are set to the same language.
We recommend you to always update MyFreelap app to the latest version.
• When a new update is available, you are notified on your MyFreelap account.
• To update MyFreelap app: go to the app store on your mobile device, search for “MyFreelap” and click on “Update”.
FREELAP DEVICE MANAGER
Find all the information, key features and steps of use in our complet Freelap Device Manager guide.
Freelap Device Manager (FDM) lets you set up and update your Freelap Bluetooth devices.
From your mobile device, go to your app store, type “FDM” in the search bar and click on “Install” / Or Download it from one of these links :
– App Store
– Google Play Store
> Complete tutorial
In case of a major update (device configured on a version lower than version n°6), and only for Relay Coach BLE and LED Display devices, it is recommended to use the FDM software on a computer to update the version of the device (the update of the Bluetooth version will have to be done via the FDM app on your smartphone).
Freelap Device Manager (FDM) software is available for FREE download for Windows and Mac. From your computer, click on one of these links to download the software, then process the installation:
- For Windows : Freelap Device Manager – Windows
- For MAC : Freelap Device Manager – MAC
We inform you of available updates and other news, on our Twitter account, do not hesitate to follow us!
Also you are informed that a product can be updated upon the detection of the device via the FDM app.
To update your Freelap products, you must use the Freelap Device Manager app.
> Complete tutorial
You can configure your Freelap BLE devices using the Freelap Device Manager (FDM) app.
> Complete guide and configuration options for each of your Freelap products
SMARTWATCHES
Discover how to use MyFreelap on smartwatches on our complet guide.
Yes, you can receive your timing data live during your training on your smartwatch.
Compatible smartwatches:
- Samsung Gear
- Wear OS
- Apple Watch
Garmin and Fitbit watches are not compatible (Garmin using ANT+ technology and not Bluetooth, and Fitbit not allowing the use of external devices).
It is really easy, check our complete tutorial.
Yes, you just have to activate the sound during your training.
Go to your MyFreelap app, then to the Workout in progress and click on the icon at the top left.
TROUBLESHOOTING
Please verify that :
– You are using the Freelap devices recommended your sport.
– You have the last version available of MyFreelap app
– MyFreelap app is opened on your mobile device and run in first plan (required on IOS)
– Bluetooth & Location are activated on your mobile device
– Your chip is correctly attached
– Transmitters are turned on, correctly placed, and set on the correct code
– You have 1 transmitter set to the code “FINISH”
– Your course does not contain more than 11 transmitters
– Transmitters are at least 10 meters apart
– You cross the detection zone of each transmitter during the session
– You correctly place your mobile device: next to the FINISH transmitter (between 5m and 50m from the FINISH transmitter) and at a height of 1 meter from the ground (in your hands keeping the hands low / or lay it on a 1m high support). (If you are using a smartwatch or keeping your smartphone in your pocket: it’s ok).
– That your chips / your Relay Coach BLE / your LED Display have the latest update available. To update it you have to use FDM (Freelap Device Manager) app.
– The batteries of your devices are not flat – change the batteries
– You are not close to a railway line (may causes interference)
In some isolated cases, after changing the battery of your FxChip BLE, it can happen that the chip ID resets to the manufacturer ID: AA-0001. In this case the chip continue to work, but as the ID has changed you won’t be able to collect data if you are still using the initial (and real) chip ID in MyFreelap app.
To restore the initial chip ID please follow the steps indicated in this document: Restore chip ID (takes approx. 2 minutes)